Agency Directory :
Customer Service.....................................................(770) 423-1000
EMERGENCIES.......................................................(770) 419-6201
You may use our contact form via the internet to get in touch with a customer service representative by clicking here.
Management
Steve McCullers
Water System Agency Director................................(770) 419-6225
Business Services
Judie Mazih - Division Manager................................(770) 419-6247
Communications and Public Education
Sabrina Pemberton-Piper - Manager..........................(770) 419-6243
Customer Service
Ken Harris - Manager...............................................(770) 419-6288
Engineering
Judy Jones - Division Manager..................................(770) 419-6325
Operations
Ken Jacob - Division Manager...................................(770) 419-6281
Stormwater Management
William Higgins - Division Manager............................(770) 419-6434
System Maintenance
Vacant - Manager....................................................(770) 419-6359
Water Protection
Manuel Matthews - Manager.....................................(770) 419-6340
Environmental Compliance Division
Environmental Compliance
Robert Bourne, Supervisor........................................(770) 419-6422
Adopt-A-Stream Program
Jennifer McCoy, Coordinator.....................................(770) 528-1482
Backflow Prevention
Marvin Richards, Coordinator.....................................(770) 419-6429
Grease Management/Waste Hauler Program
Amanda Pennock, Coordinator..................................(770) 419-6430
Industrial Monitoring
Daryl Sawyer, Coordinator........................................(770) 528-1482
Stormwater Water Quality
Derek Angel, Coordinator .........................................(770) 419-6441
Lanse Norris, Coordinator ........................................(770) 419-6443
Water Efficiency Program
Kathy Nguyen, Coordinator ......................................(770) 419-6244
Frequently Used Numbers
Account Balances
Customer Service.....................................................(770) 423-1000
Address Changes
Community Development
Joan Immke.............................................................(770) 528-2131
Backflow Preventers
Environmental Compliance
Marvin Richards.......................................................(770) 419-6429
Bad Tasting Water
Customer Service.....................................................(770) 423-1000
Billing Questions
Customer Service.....................................................(770) 423-1000
Broken Curbs
Department of Transportation....................................(770) 528-2051
Broken Water Line
Emergency Dispatch................................................(770) 419-6201
Building Permits
Community Development..........................................(770) 528-2051
Call Before You Dig..................................................(800) 282-7411
Clogged Pipe under Driveway or Street
Department of Transportation
Road Division...........................................................(770) 528-3666
Culverts Clogged
Department of Transportation....................................(770) 528-3666
Drinking Water Supply
Cobb Marietta-Water Authority..................................(770) 426-8788
Easements
Engineering.............................................................(770) 419-6316
Erosion Control........................................................(770) 528-2191
Fire Hydrants
Construction/Construction Management.....................(770) 419-6334
Emergency..............................................................(770) 419-6201
Fire Sprinklers
Fire Department.......................................................(770) 528-8000
Flood Plain
Stormwater..............................................................(770) 419-6436
Illegal Dumping (ie: oil and catch basins)....................(770) 419-6441
or...........................................................................(770) 419-6443
Industrial Monitoring
Lab.........................................................................(770) 528-1480
Lake/Dam/Wetlands Info
Stormwater..............................................................(770) 419-6435
Landscaping Inquiries
Construction Management........................................(770) 419-6334
Lawn Sprinklers & Installations
Engineering.............................................................(770) 419-6327
Leaks
Dispatch.................................................................(770) 419-6201
Manholes
Dispatch.................................................................(770) 419-6201
Meters
Meter Maintenance..................................................(770) 419-6294
Mosquitoes
Health Department...................................................(770) 435-7815
Muddy Water
Dispatch.................................................................(770) 419-6201
Partners in Education
Communications and Public information....................(770) 419-6295
Quality of Water / Water Quality Test
Customer Service.....................................................(770) 419-6273
Retention Ponds
Development and Inspections....................................(770) 528-2134
Service Connection..................................................(770) 423-1000
Sewer.....................................................................(770) 419-6328
Septic Tanks
Health Department...................................................(770) 435-7815
Smoke Test
System Maintenance...............................................(770) 419-6328
Soil Analysis...........................................................(770) 435-7815
Sprinklers................................................................(770) 419-6328
Standard Specifications
Community Development..........................................(770) 528-2147
Storm Drains
Stormwater..............................................................(770)419-6435
Stormwater in Street
Department of Transportation....................................(770) 528-3666
Surface Water Problems or Illegal Dumping................(770) 419-6441
or...........................................................................(770) 419-6443
Street lights
Department of Transportation....................................(770) 528-1690
(NOTICE: To report problems with broken or malfunctioning street lights, click here)
Street Maps
Planning and Zoning.................................................(770) 528-2013
Tap Sales................................................................(770) 419-6265
Tap Locations..........................................................(770) 419-6328
Traffic Signal Maintenance
Department of Transportation....................................(770) 528-1684
Trash
Solid Waste............................................................(770) 528-2500
Watering Use Restrictions
Customer Service.....................................................(770) 419-6278
Water Customer Inquiry
Customer Service.....................................................(770) 423-1000
Water Consumption
Customer Service.....................................................(770) 423-1000
Wastewater Treatment Questions
Engineering.............................................................(770) 419-6310
Wells
Health Department...................................................(770) 435-7815
All media inquiries should be directed to the Water Communications Unit via email at Water Communications.