Our goal is to provide excellent service and the flexibility to reach us at your convenience.
Cobb Water customer accounts have several payment options including Automatic Bank Draft and "Payments On-Line". Customers are able to access account information and payments can be posted directly on the Internet. To access your account online click here or visit the Account Access section. (Note: Currently our Payment System does not support the web browser Firefox. For successful interaction please use Internet Explorer).
New or Change in Service
Customers may call for new service by phone Monday through Friday 7:30 a.m. to 6:00 p.m. (or in person at the Customer Service Facility until 5 p.m.). We ask that you provide notification 24-hours prior to the date of new or change in service. For new service, a one-time deposit is required. Any applicable service fees and the deposit must be paid prior to service establishment.
Senior Citizen’s Discount
To receive a discount, customers must be at least 65 years old with an income less than $14,000 per year. An affidavit must be completed and notarized prior to approval.
To receive applications for any of the above service options click here or call
(770) 423-1000. You may mail, fax, or e-mail the completed forms to the Water System main Customer Service office at 660 South Cobb Drive, Marietta, GA 30060. The fax number is (770) 419-6224.
Emergency Service
If locations show signs of:
•Sewer backup (in home or street)
•Broken water line (gushing, seeping, leaks)
Call (770) 419-6201
•Water taste or color problem
Call (770) 423-1000
Water Restriction Information Line
Cobb County now has a Water Restriction Information and Reporting Line.
To receive further information or to report a concern about the water ban you may call (770-419-6278) 24-hours a day/7 days a week to leave a message.
Addresses of reported violations will be added to our patrol schedule.
If your question requires personal attention please call 770-423-1000 Monday-Friday from 7:30 AM - 6:00 PM.
Thank you for your interest in protecting our water resources