You can apply for service online by submitting an application, by calling our Customer Service center Monday - Friday 7:30 am - 6 pm at 770.423.1000, or in person at the Customer Service Facility 8:00 a.m to 5:00 p.m. located at 660 South Cobb Dr Marietta, Ga 30060. Please allow 24 hours to process your order. Same day service is not always available. All applicable fees and deposits must be paid prior to service establishment. Service will not be connected on weekends or holidays.

Single Family Residential
0 – 3,000 ............$2.47 per thousand gallons
4,000 – 15,000........$3.59 per thousand gallons
16,000 – 29,000.......$4.47 per thousand gallons
30,000 – 49,000.......$5.24 per thousand gallons
50,000 and above......$6.80 per thousand gallons

Non-Residential.......$3.53 per thousand gallons

Irrigation............$6.80 per thousand gallons

Sewer.................$4.90 per thousand gallons (all categories)

If you feel there is an error with your bill call our Customer Service center Monday – Friday 7:30am – 6:00pm at 770.423.1000. Our staff can schedule a service order request to have your meter reading verified and checked for leaks.

A small leak, about the size of the head of a pin, dripping at one drop a second can add up to 7 gallons of water per day. A large leak, the kind most often found in toilets, can waste 200 gallons of water or more per day. Check out the following when you suspect a leak: Faucets – Check faucets in the bathroom and kitchen periodically. Most often, worn washers are the cause of dripping faucets. Sprinkler System – Broken sprinklers heads or damaged underground pipes are common sources of sprinkler system leaks. Watch your system run at least once a month to spot problems early. Usually, leaks are easy to fix. Do-it-yourself books with easy to follow instructions are available at libraries and stores. Toilets – Check for toilet leaks often. The most common cause of a leaking toilet are 1) float device set too high, which causes water to run into the overflow tube and 2) a warped or cracked flapper. Toilet leak kits are available. The kit contains tablets that are dropped into the toilet tank. After the tablets are placed in the tank wait 15 minutes, then check the toilet bowl. (Remember, don’t flush during this time.) If the water in the bowl changes color, you may have a leak. To download a guide on reading meter and checking leaks, please .

No, Cobb County Water System is not responsible for leaks between the meter and the house or in the house. It is the customers’ responsibility. The maintenance and repair of pipes and fixtures after the water meter are the sole responsibility of the resident. This includes any charges associated with a leak in the system.

No.

Information can be received by calling 1(800) 356-3496. Eligibility for home assistance varies.

It is Cobb County’s responsibility to provide water to all our customers at the water meter location. We are not responsible for the type or condition of plumbing from the water meter location into private or commercial.

To report a large volume leak call our 24-hour Emergency Dispatch at 770.419.6201.

Select a day to take an initial water meter reading. Write down the numbers you see on the meter odometer. EX: 0076400. After a period of time has passes (a day or weeks, for example), read your meter again at approximately the same time of the day. EX: 0083300. Subtract your first reading from the second. This is your water usage for the period. EX 0083300-0076400 = 6900. The 6900 figure indicates that 6900 gallons of water has been used during the time period between the two readings. The average residential customer uses about 7,000 gallons per month. Please to download a Guide on how to read your meter.

Yes, we recommend that you call our Customer Service center Monday – Friday 7:30am - 6:00pm at 770-423.1000 and make a payment or payment arrangement.

If your bill is not paid by the due date shown on the bill, you are subject to a $10 late fee and your service may be disrupted.

Yes, there will be a $50 reconnect fee during normal business hours. If after hours there’s an additional premium fee of $75 in addition to the reconnect fee.

Contact our Emergency Service at 770.419.6201

Different factors can affect the taste and smell of your water. To report problems with your water call our Customer Service center Monday – Friday 7:30am – 6:00pm at 770.423.1000

When water has been shut off at the main, this sometimes causes air in the lines. The color that you are seeing is probably due to this. You can check by filling a glass with water and letting it sit for a short time. If the water clears up, there is air in the line. To remove air from the line, turn on the cold water taps in your house and let them run for 5-10 minutes.

This may be due to a faulty dip tube in your hot water heater. Sometimes the plastic in the tube breaks down and this can clog your faucets and showerheads.

Contact our Customer Service center Monday – Friday 7:30am – 6:00pm at 770.423.1000

Cobb County takes management of the system very seriously. We have a leak repair prioritization policy. The most severe leaks, causing the most damage and water loss, are repaired first. Due to limited staff this may mean smaller leaks take a little more time to repair.

No, because budget billing does not promote conservation. A customer on budget billing may not realize that they have a leak or other water related problems at their property.

Approximately every month (every 28-31 days).

We bill approximately 175,000 customers per month. Because we send out so many bills, we bill customers daily. We have the county split into cycles. We read 1 or 2 cycles per day and bill the same day. Your billing date is based on which cycle you live in. Unfortunately, there is no way for us to manually change your billing cycle.

A deposit shall be held on the account for a period of not less than 24 months. After an account has established a perfect payment record for a consecutive 24 months period, the deposit shall be refunded back to the account. A perfect payment record shall mean there are no incidents of delinquency or returned checks or a regular pattern of payment when past due.

No, letters of credit from other utilities are subjective documents and are not regulated, nor is there a standard to which they are compared. We believe requiring a cash deposit on water bill accounts reduces losses thereby assuring the lowest rates for all of our customers.

You should expect your first bill within 35 days upon activation. Cobb County Water System strives to read water meters in a consistent manner and reach all of our customers within twenty-eight to thirty-one day window.

The Cobb County Water System has three locations that customers may go and make a payment:

Cobb County Water System
660 South Cobb Drive
Marietta, GA 30060
(770) 423-1000

East Cobb Government Service Center
440 Lower Roswell Road
Marietta, GA 30068 (Will not accept past due payments)
(770) 499-4444

South Cobb Government Service Center
4700 Austell Road
Austell, GA 30001 (Will not accept past due payments)
(770) 499-4494F

Yes, Customers have the ability to make payments on their account over our Interactive Voice Response System. Payments will be posted immediately.

No, our customers may choose to pay with American Express, Master Card, Visa, Discover or Visa/Master Check Card at no charge.

No.

24 hours.

Yes, we offer an Automatic Bank Draft. Complete and return the application to Cobb County Water System, Customer Service Division, 660 South Cobb Drive, Marietta, GA 30060 or you can fax the application to 770.419.6224. To download the Automatic Bank Draft form in a PDF format (which requires an Adobe Acrobat Reader), please .

Yes.

Internet Explorer.

Contact Customer Service at 770.423.1000 or send us an email .

You can cancel your water service by calling our Customer Service center Monday – Friday 7:30am - 6:00pm at 770.423.1000 or submitting an online form, please .

Yes, to qualify for Senior Citizen Discount., you must be sixty-five (65) years of age or older, and your total annual combined household income can not exceed $14,000.00. Once qualified this exempts you from payment of the monthly service charge applied to your monthly water bill. You must complete and return the application to Cobb County Water System, Customer Service Division, 660 South Cobb Drive, Marietta, GA 30060 or you can fax the application to 770.419.6224. To download the Senior Citizen Discount form in a PDF format (which requires an Adobe Acrobat Reader), please .

Yes, the landlord agreement is available to landlords who request it and agree to have service automatically placed in their name for billing when tenants vacate their property. The initial service charge is waived for those landlords who choose our Landlord Agreement Program. To participate in our Landlord Agreement Program, the landlord must complete and return the application to Cobb County Water System, Customer Service Division, 660 South Cobb Drive, Marietta, GA 30060. To download the Landlord Agreement form in a PDF format (which requires an Adobe Acrobat Reader), please .

This is primarily due to the cost of building, maintaining, and operating both the sewage collection system and treatment plants capable of removing contaminants in wastewater prior to returning it to lakes and rivers. Our treatment processes meet or exceed all state and federal standards.

When the program began for street light service, there was no billing system in place. Utilizing the Cobb County Water System’s existing billing system proved be cost effective; whereas, creating a separate street light billing system would have significantly added costs. The street light funds go to the county’s general fund to pay for utility costs and other maintenance associated with providing this service. For street light repairs/outages, please use the online form, or contact your power company at one of the numbers listed below:

Cobb EMC: (770)429-3432
Marietta Power: (770) 794-5125
Georgia Power: 1(888) 660-5890
Greystone: (770) 942-6576
(NOTICE: To report problems with broken or malfunctioning street lights, please )

Please to visit the Water Restriction webpage for more information.

Please to visit the Toilet Rebates webpage for more information.

Please to visit the Backflow Preventions webpage for more information.

The property owner is responsible for the maintenance of open ditches on their property?

Visit our Customer Service Facility at 660 South Cobb Dr. Marietta, GA 30060.

Yes, contact our Customer Service Meter Sales at 770.419.6273 or 770.528.2137 Monday – Friday 7:30am – 4:00pm, for further instructions.

Deposit..................$1,000.00
Service Fee..............$20.00
Daily Rental Fee.........$5.00
Water Rate...............$6.80 per 1000 gallons (when returned within duration of rental agreement)

Yes, before proceeding with your excavation, remember to "Call Before You Dig"! The phone number is (800) 282-7411, or (770) 623-4344 in the Atlanta area. You may also log onto the Georgia Utilities Protection Center website at www.gaupc.com for more information.

An easement is the right provided to a person or entity to use someone else's property. The property owner usually transfers this right while retaining ownership through execution of an easement document. See our brochure entitled "Easements: What You Should Know," for more information on easements with the Cobb County Water System.

Our Customer Service Representatives are available Monday - Friday 7:30am - 6:00pm at 770.423.1000 or you can email us .